1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Can't download from youtube(Firefox 53.0, Windows 10, SaveFromNet 7.35)
Can't download from youtube(Firefox 53.0, Windows 10, SaveFromNet 7.35)
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
mp3
mp3 download button dissapears after one download then i have to reinstall the app only then i can download mp3 again
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
the video file can not download complete
Dear Savefrom.net Manager
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
i can't download mp3 from youtube
i can't download mp3 from youtube and that ummy downloader is so baaaaad and not working well at all
Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.
You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net
What exactly are you not satisfied with the Ummy Video Downloader program?
Hello, In order to download 4K from YouTube you need to instal our Ummy Video Downloader.
This useful tool will help you download both HD and MP3 from YouTube: http://videodownloader.ummy.net
can't select where to save the download
firefox 52.0.1 (32-bit) always saves d/l to the download direcrory even when always ask where to save is selected
Hello, this problem with selecting download folder while downloading files will be solved
in the next version of SaveFrom, which is going to be released very soon.
Hello, In order to download 4k (2160p) from YouTube you need to instal our Ummy Video Downloader.
This useful tool will help you download both HD and MP3 from YouTube: http://videodownloader.ummy.net
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Customer support service by UserEcho
