Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+1
Fixed

multiple photo not downloading on instagram

franngu 7 years ago updated by Aleksandr 7 years ago 2

I sm unable to download photos from instagram when there are multiple photos in one post. In the end the same first photo is downloaded. I'm working on Mac

Answer
Aleksandr 7 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+1
Fixed

It doesn't work any more.

342830677 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+1
Fixed

why i can't download instagram

kerykaze 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we are working to fix this inconvenience.
This problem will be solved in the new release.
Thank you for using Savefrom.Net!

+1
Answered

Your site doesn't give me the option to choose where I send the downloaded file to. I can't locate where it went to.

albert 7 years ago updated by Aleksandr 7 years ago 2

Your site doesn't give me the option to choose where I send the downloaded file to. I can't locate where it went to.

Answer
Aleksandr 7 years ago

Hello, the site Savefrom.Net provides a link for downloading files. 

Files download the browser.
In the browser settings, set the settings that you need.

+1
Fixed

facebook

manchapa 7 years ago updated by Aleksandr 7 years ago 2

i can not download videos from facebook

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+1
Fixed

does not download audio files from vk.com

m03kan 7 years ago updated by Aleksandr 7 years ago 2

Safari 10.1.1 

Installed helper v 6.0 

no link appear on the vk.com site to download music files

Answer
Aleksandr 7 years ago

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.41: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension

+1
Answered

how can I downlod vidoes without youtube

benjamin giroux 7 years ago updated by Aleksandr 7 years ago 8

utube is bloked so i want to donlode vids to watch but i cant sem to be abel to do that plz help

Answer
Aleksandr 7 years ago

Hello, in order to download, the video should be available for viewing on the Youtube website.

+1
Answered

bişe indirmeye çalışıyom inmiyo ya

sdasd 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

+1
Answered

make a 1080p

Alex Ganer 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, please give us more details.

+1
Answered

Can't download from youtube(Firefox 53.0, Windows 10, SaveFromNet 7.35)

david tokar 7 years ago updated by Aleksandr 7 years ago 2

Can't download from youtube(Firefox 53.0, Windows 10, SaveFromNet 7.35)

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.