Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Fixed

I can not download videos from the site vk.com

Дима Панухник 8 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, thank you for contacting support Savefrom.Net
This error is known to us, we will try to fix in the nearby future.

While you can use our site to download video: http://en.savefrom.net

+1
Answered

both your site and and extension doesn't frickin work. WHY!!!!!!?????

hadad tuqe 8 years ago • updated by Aleksandr 8 years ago • 2

i mean come on i can 't download my favorite videos from youtube anymore and why is your site is IN FUCKIN RUSSIAN!?!?!?!?

Answer
Aleksandr 8 years ago

Hello. Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

+1
Fixed

Not working on Facebook anymore

sanclemente 8 years ago • updated by Aleksandr 8 years ago • 2
Answer
Aleksandr 8 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

+1
Answered

Not working anymore at VK, there isn´t download button anymore, since yesterday night

Ibiza 8 years ago • updated by Aleksandr 8 years ago • 2

Hi there! Since yesterday night VK isn´t showing download button anymore. Does anyone have the same problem and/or a solution?


Thanks!


  • Browser: Firefox 47.0 Windows 8.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:47.0) Gecko/20100101 Firefox/47.0

Answer
Aleksandr 8 years ago

Hello, you do not have an extension.

Install an extension from this link: https://addons.mozilla.org/ru/firefox/addon/savefromnet-helper/

+1
Fixed

download button disappear outside facebook photo

Mario Ray Mahardhika 8 years ago • updated by Aleksandr 8 years ago • 4

Browser: Google Chrome 51.0.2704.106

Helper version: 6.42


Some photos in facebook are not wide enough, so facebook adds some black padding on both left and right of the photo. When we hover the photo, the download button appears on the top left corner where the black padding is. However, when the mouse goes into that area, the download button disappears. Therefore, it's not possible to click the button for such photos.

Answer
Aleksandr 8 years ago

Hello, send a few links to a photo that we check.

+1
Fixed

problem

aykut 8 years ago • updated by Aleksandr 8 years ago • 2

facebook da çalışmıyo neden acaba yardımcı olursanız sevinirim

Answer
Aleksandr 8 years ago

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

+1
Fixed

No puedo descargar videos de facebook que hace unas semanas si podía.

mherrera_22 8 years ago • updated by Aleksandr 8 years ago • 3
Answer
Aleksandr 8 years ago

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

+1
Fixed

NÃO CONSIGO BAIXAR OS VIDEOS DO FACEBOOK

johnnyalveslee 8 years ago • updated by Aleksandr 8 years ago • 2

NÃO CONSIGO BAIXAR OS VIDEOS DO FACEBOOK

Answer
Aleksandr 8 years ago

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

+1
Answered

I cant download videos on facebooks

benjaminoffei 8 years ago • updated by Aleksandr 8 years ago • 2

Browser: Chrome 51.0.2704 Windows 10 User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36 Extension: chameleon 6.35

Answer
Aleksandr 8 years ago

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

+1
Fixed

no links where found in every single video in facebook

paltor 8 years ago • updated by Aleksandr 8 years ago • 2
Answer
Aleksandr 8 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.

Best, SaveFrom.net Team



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