1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Can not download video from dailymotion
I can not download video from dailymotion , for example from link https://www.dailymotion.com/video/x6qz46s
Please help
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
playing not downloading
When I either click the download green arrow from within YouTube or even paste in the link at savefrom.net, it only plays the video, not downloads it.
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Unable downloading youtube videos (7.82).
Unable downloading youtube videos. Everything used to be fine before the final update (7.82). [Safari, MacOS High Sierra 10.13.6]
Hello, before downloading a video, hold down the <Alt> button and then the download button.
video downloading twice in latest mobile app
Everytime i download a video from youtube using savefrom.net android app in my Xiaomi redmi 4, it starts two downloads. This problem is happening after the update. And 1 more thing, the savefrom don't work with (short ) link shared from youtube app.I have to copy the link, open the page in browser then copy the url and paste in the app.Then only i can download the video.Its very frustrating and completely destroys the whole benefit of having an app.Please fix it
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
video's name on the new layout
the new layout is fine; nothing to say other than it feels the same except heavier, but that is still fine on my part, but it is great if I could see the name of the video I am downloading as well. All videos I downloaded via this website are all happened to be named videoplayback.mp4 by default, and I pretty much used the name displayed to copy and paste the name, so that has never been a problem for me.
I'm sorry, but if this continues, I will have to stop using your service. You have no idea how hard it is to find a working video downloading service that is easy to use, free and has 360p (since most seems to have been obsessed with 480p)
Please return the name of the video back to the layout.
Hello, unfortunately we can not influence this, downloading is done directly from Youtube.
It is the site Youtube gives with this name.
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
Сервис поддержки клиентов работает на платформе UserEcho
