Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

my.mail.ru download isn´t working

huck 9 years ago • updated by Aleksandr 9 years ago • 3
Answer
Aleksandr 9 years ago
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Answered

How to play videos together

Janet Jones 9 years ago • updated by Aleksandr 9 years ago • 2
How do I play 3 or 4 videos in order? I would like to put them in a file and in the order I would like then click play. Is this possible?
Answer
Aleksandr 9 years ago
Hey, the name of the website where you want to download a play list?
0
Fixed

Imposible descargas de vídeos de FACEBOOK

Frankie Berti 8 years ago • updated by Aleksandr 8 years ago • 2

Que pasa no puedo descargar un video de Facebook o es que esto es puro cuento?

Answer
Aleksandr 8 years ago

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

0
Fixed

Youtube no work anymore :(

Valentin Rosciano 11 years ago • updated by Aleksandr 9 years ago • 2
so... since monday youtube music videos no work anymore... i think is a legal right problem :(

Answer
Aleksandr 9 years ago

Please specify additional data:

address of the page (URL) from where you try to download the file.

version of your browser?

version of the extension?

http://en.savefrom.net/user.php?info=1


0
Answered

Can't download Chrome add-on

Patrick Stewart 10 years ago • updated by Aleksandr 9 years ago • 2
0
Fixed

not working on vevo page

Boy Tigasin 11 years ago • updated by Aleksandr 9 years ago • 3
not working on youtube vevo page please update!

Answer
Aleksandr 9 years ago

What browser do you use?

If you use FireFox, please, update the extension to 1.86.1 or later.

https://addons.mozilla.org/en-US/firefox/addon/savefromnet-helper/versions/


0
Fixed

very disappointed . savefrom,net wont download anything from firefox browser

Brett Peake 11 years ago • updated by Aleksandr 9 years ago • 2
Answer
Aleksandr 9 years ago

Hello, please, update the extension to 1.86.1 or later.

https://addons.mozilla.org/en-US/firefox/addon/savefromnet-helper/versions/


0
Fixed

Yandex.browser not find links on youtube

Роман Радецкий 9 years ago • updated by Aleksandr 9 years ago • 2

Расширение для Яндекс.броузер перестало находить ссылки для скачивания с youtube. Пару дней назад работал нормально. Теперь пусто. Пичалька(

Answer
Aleksandr 9 years ago
Здравствуйте, для более эффективной помощи мне нужна следующая информация.
Подскажите версии браузера и установленного помощника, их можно узнать пройдя по ссылке: http://ru.savefrom.net/user.php?info=1
Пришлите ссылку на видео которое не можете скачать.
0
Not a bug

​rutv problem

10 years ago • updated by Aleksandr 9 years ago • 2
Answer
Aleksandr 9 years ago
this video is forbidden for watching in a list of countries. that's why you can't download it.
0
Fixed

preference file of chrome ruined

Wins Stars 10 years ago • updated by Aleksandr 9 years ago • 2
after installed SaveFromNetHelper-Web-Inst-340(choosed english lauguage because not chinese option), chrome 34.0.1847.116 m(chinese lauguage) report that preference file ruined, all other extensions are gone. I have to reinstall chrome for recover.


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