1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Thanks.
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
Facebook Downloads Restart Everytime connection goes off.
Please when trying to download Facebook videos why do they have to re-start again when the connection terminates? When am downloading a movie with most third parties it starts off where it had reached, it doesn't re-start. its costing me lots of cellular data bundles. Very expensive in Africa
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
I had dowloaded a 360 video, Its in six splited frame now how can i play on y pc
can you suggest some player which can stitch it and play on pc
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Send screenshots.
Thanks.
Browser: Chrome 54.0.2840 Windows 8.1 User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840 .99 Safari/537.36 Extension: userjs-chrome 6.86.2 videos are naming videoplaback instaed of real name
Browser: Chrome 54.0.2840 Windows 8.1 Extension: userjs-chrome 6.86.2
When i am downloading any video from the youtube with savefrom extension,it puts default name videoplaback instedb of its real name thats not good.
Any Solution?
Hello, in what capacity you are downloading videos?
Send links to videos that you have downloaded in this capacity.
Hello, please describe in more detail that you happened.
What exactly do you have installed and what happened to your computer?
Hello, you mean the site Savefrom.Net?
As the name of the site from which you want to download?
Vk Download Speed
I updated my Mac to Sierra and also updated my SaveFrom Safari helper to 6.85. I've been seeing horrible download speeds ever since. For a 1 GB video, the download time is ever changing going up to 1 day or 16 hours if I'm lucky. I troubleshoot my Mac Sierra wifi problem and it didn't solve anything. It's still able to download a 1 GB video from Youtube though. Do you think this is Vk's fault?
Hello, we, and our expansion has nothing to do with the download speed.
No YouTube Audio File Name
This is a great add-in to chrome but when i click "Download Playlist" it's give all the link I want but without file name in "YouTube Links"
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Please give us more details.
Customer support service by UserEcho
