Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
0
Under review

گزینه دانلود نمی آید

karim1344aghadadi fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, there was an update with a bug fix.
Ummy Video Downloader OS Windows 1.10.4.​​​0
Ummy Video Downloader OS MAC 1.69
Please update or reinstall from our website: https://videodownloader.ummy.net

0
Under review

I bought the 1 month free, but it says I didn't.

Anonymus fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, please, send us more details regarding the problem.

0
Fixed

No downloads work from google chrome

Matej Šoky fa 6 anys • updated by Aleksandr fa 6 anys • 3
Answer
Aleksandr fa 6 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

0
Under review

my computer got 3 viruses while downloading)) luckily its MAC

safonova iuliia fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, what exactly did you download? Describe in more detail.

0
Under review

Opera Version:60.0.3255.170, Helper 8.25 now doesn't allow me to download from YouTube

windwalker fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.29: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension

0
Under review

no se puede descargar videos

Franz Espinoza fa 6 anys • updated by Aleksandr fa 6 anys • 1

no se puede descargar videos de youtube, sale "no se han encontrado enlaces"

Answer
Aleksandr fa 6 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

YOUTUBE BLOCKED THIS EXT

Mot Sregor fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

No longer works, saves a text file instead of the video.

Lance fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

It downloads but the file says 0 bytes

mariasofiaysobel fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

I do not manage to update this software because of a fail connexion, why ?

intereduc4 fa 6 anys • updated by Aleksandr fa 6 anys • 1

I do not manage to update this software because of a fail connexion, why ?

Answer
Aleksandr fa 6 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.



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