Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Under review

i am not able to download videos from youtube . Every time it shows 0 bites.

jasvirsinghdahiya79 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could
you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

New design of your website is $I-IiT bring back the old format, else you will loose people.

Bozon 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, can you send a screenshot of the new design?

0
Not a bug

Pictures can't be downloaded at FLICKR

M S. 5 years ago updated by Aleksandr 5 years ago 2

The pictures can't be downloaded at Flickr

Answer
Aleksandr 5 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Under review

I can't download video in dailymotion

Salsa Bila 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Under review

videoplayback.txt file error # while click to the download button - - Please help !!!!!!

ibrahim shaikh 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could
you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Why does it say doesn't download???

Khadija Diallo Sarr 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Under review

How to unistall Savefrom.net Helper

tonydream 5 years ago updated by Aleksandr 5 years ago 1

Hi, i'm trying to unistall Savefrom.net Helper from my browser but looks like impossible. I tried to reset my browser but once opened the extension still there. I just download the extension here -->http://sf-helper.net/setup/SFHelper-Setup.exe?vid=388&uid=a83ad90e3187bc26&t=1559563624. I'm using Mozilla Firefox 67.0 and when i go into the panel of the extension i just can activated. For now it's not active and blocked but i want to remove it. I'm using Windows 10. Can you help me to remove it? Thanks

Image 4433

Answer
Aleksandr 5 years ago

Hello, click the Windows Start button. The Start menu opens.

In the search field, at the bottom of the Start menu, type:% APPDATA% \ Mozilla \ Firefox \ Profiles \

Open the profile folder.

Close the browser before deleting files.

Delete in the extensions folder, delete helper-sig@savefrom.net

Also delete in the folder browser-extension-data remove helper-sig@savefrom.net

0
Under review

Gak bisa download video dailymotion:(

Kiara Yaka 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Under review

i cant download https://www.dailymotion.com/video/x71wkv3

save 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.