Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

thank you for this button^ but souncloud on safari 12.03 button is not works

des 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

0
Under review

very gud site

rashmipriyadarshiniv 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hi. Thanks for using our resources.

0
Under review

Kenapa saya tidak bisa melihat presentasi brp persen video yg sy unduh?

Millakml 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Service is not available

Mychael 5 years ago • updated by Aleksandr 4 years ago • 3

I have been using this downloaded for months now but whenever I try to download something it just says service is not available. How can I fix this?


I use the website en.savefrom.net

Browser: Mobile Safari UI/WKWebView iOS
User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 13_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) RDDocuments/7.1.1.686

A few links I can’t download are:

Youtube video
;feature=share

Youtube video
;feature=share

Youtube video
;feature=share



Answer
Aleksandr 5 years ago

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.

0
Under review

Loading bar shown in an infinite loop in IE11

T W Se 5 years ago • updated by Aleksandr 5 years ago • 5

Hi all,

The loading bar is shown in an infinite loop when using the website on Internet Explorer 11.

Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Service Not Available? Feb 16 2020

Kelly 5 years ago • updated by Aleksandr 5 years ago • 9

I have been using this downloader for several months now, and just today, it says "service is not available". Can anyone tell me why?

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Instagram download interrupted

Arnoldas 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Under review

Every Time I want to download a video it says “service not available”

Sol 5 years ago • updated by panicattractionla 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.

0
Under review

Je ne sais pas à nouveau télécharger...toujours le message : échec de téléchargement !

ericlukoki 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Answer
Aleksandr 5 years ago

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.



Customer support service by UserEcho