1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, extension or site Savefrom.Net provides a link for downloading, downloads a browser, the reason is most likely in it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Please, give us some more details regarding this problem (no download button,
the button is not clickable, button is calling, but nothing happens).
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Firefox 55.0.03 SaveFrom.net 7.49 http://ok.ru/video/311197698690
Can not download video from http://ok.ru/video/311197698690
Hello, Reinstall the extension after an older version is uninstalled:
SaveFrom.net-Helper doesn't work anymore with YouTube.
In Safari 7.1.7, SaveFrom.net-Helper 7.48 doesn't download anything from YouTube since two days now. Many other video sites still work.
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.
Possibly, it will download from the website you want.
Служба підтримки клієнтів працює на UserEcho
