1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, from which site and where exactly do you install the extension? Send link.
For the better understanding it'll be great to see a screenshot with the error.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Прерывается Загрузка ВидеоФайлов на Ютубе
Перестало работать скачивание видео файлов. При нажатии на зелёную кнопку выбранный файл в белом фоном улетает в загрузку и тут же пишется "загрузка прервана"! Это как на Яндекс Браузере, так и в Опере.
Здравствуйте, мы знаем об этом и делаем всё возможное что бы это исправить.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Send a link to the playlist and links to videos that you do not download in the playlist.
https://www.dailymotion.com/video/x5gyekj i cant download this file from
https://www.dailymotion.com/video/x5gyekj
i cant downliad from this site
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Kenapa stelah saya download tidak bisa di buka video nya, tapi kalau lagu Indonesia bisa, mohon bantuannya
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Cannot download from this website https://www.rthk.hk/tv/dtt31/programme/31seetheworld/episode/549497
Cannot download from this website
https://www.rthk.hk/tv/dtt31/programme/31seetheworld/episode/549497
Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Possibly, it will download from the website you want.
Служба підтримки клієнтів працює на UserEcho
