Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Форум: Savefrom(EN)
+1
Fixed

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» 11 років тому • оновлено Лемур 10 років тому • 1
Unable to download Mail.Ru-Video((+_+))
+1
Fixed

The new version will not download from Dailymotion, I keep getting a message "Failed to make the connection. It was working fine yesturday, but today it stopped working.

Karen Repko 11 років тому • оновлено Aleksandr 10 років тому • 4
Відповідь
Aleksandr 10 років тому
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Not a bug

your download service continually drops the connection on the video, making me have to start a new download.

11 років тому • оновлено Maksym 11 років тому • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Відповідь
Maksym 11 років тому

it happens because of the quality of your e-net connection

+1
Виконано

Add MP3 format in video downloading

rashid alkamali 11 років тому • оновлено Aleksandr 10 років тому • 2
Please add MP3 file option for downloading a video
Thanks.
Відповідь
Aleksandr 10 років тому
We'll try to do it's in May
+1
Fixed

ok.ru does not work for some movies getting red error

Osman Duman 9 років тому • оновлено Aleksandr 9 років тому • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Відповідь
Aleksandr 9 років тому

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Thanks

My thanks!

Vardan Kaladzhyan 11 років тому • оновлено Maksym 11 років тому • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Відповідь
Maksym 11 років тому

We are glad to help you.

+1
Є відповідь

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan 10 років тому • оновлено Aleksandr 10 років тому • 2
Відповідь
Aleksandr 10 років тому
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Є відповідь

can't download video from youtube please help thanks

Ðon Ðon 9 років тому • оновлено Aleksandr 9 років тому • 2

Sorry, can't download some video from youtube please help thanks

Відповідь
Aleksandr 9 років тому

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Fixed

Unable to donwload from soundcloud.com

Johannes Etzel 11 років тому • оновлено Aleksandr 10 років тому • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Відповідь
Aleksandr 10 років тому
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Declined

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini 10 років тому • оновлено Aleksandr 10 років тому • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Відповідь
Aleksandr 10 років тому
Hi, if your idea will support users, it will be implemented.


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