Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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Отвечен

Warning

Yesh Kaushal 8 лет назад обновлен Aleksandr 8 лет назад 2

When I try to instal your software, I get a warning message which says" This site can read and alter info on your Mac and steal credit card info." Is that correct

Ответ
Aleksandr 8 лет назад

Hello, there is not.

We do not distribute malware.

Sometimes antiviruses detect a virus where it doesn't really exist. No worries.

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Отвечен

No me funciona para descargar directamente mp3

jyanav 8 лет назад обновлен Aleksandr 8 лет назад 2

No me funciona para descargar directamente mp3, descarga otro archivo comprimido que nada tiene que hacer...esto de youtube.com

Ответ
Aleksandr 8 лет назад

Hello, In order to download MP3 from YouTube you need to instal our free Ummy Video Downloader. This useful tool will help you download

both HD and MP3 from YouTube: http://videodownloader.ummy.net

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Спасибо

Can I donate?

suicism 8 лет назад обновлен Daringbaaz Aashiq 8 лет назад 2

Hey, guys! LOVE your service, and use it all the time. Thank you so much! Is there a way I can donate to help offset your costs, or do you have a more efficient means?

Ответ
Aleksandr 8 лет назад

Hello. There is no donation needed — your "Thank you" is quite enough.

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Исправлен

just plays video will download

Pasquale Oberland 8 лет назад обновлен Aleksandr 8 лет назад 2

sometimes the video will not download and just automatically plays video what is the point of this when i can watch the video on youtube i wanna save the video for later dipshit

Ответ
Aleksandr 8 лет назад

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 6.85: http://en.savefrom.net/user.php#helper_install

Thank you for using Savefrom.Net browser extension

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Отвечен

nao estou conseguindo ver aonde eu baixo videos

Cicera Santos 8 лет назад обновлен Aleksandr 8 лет назад 3
Ответ
Aleksandr 8 лет назад

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

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Не ошибка

Steve Jobs dead and Apple ready to follow his way...

Mike 8 лет назад обновлен Aleksandr 8 лет назад 5

I was watching CNN and MSNBC when your Update popped-up on Nov 5th. After I have installed update I cannot watch http://www.livenewschat.eu/top/ it says "Connecting to stream arbitration server…" and stays like that forever! Steve Jobs dead!

Ответ
Aleksandr 8 лет назад

Hello, please give us more details.

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Отвечен

Extension for edge browser

Bipin Paul 8 лет назад обновлен Aleksandr 8 лет назад 2

When Extension for edge Browser is coming ?

Ответ
Aleksandr 8 лет назад

Hello.
Our extension without problems supports Google Chrome, Yandex, Mozilla Firefox, Opera 41, Opera 12.17, Safari.

0
Отвечен

لماذا لا يمكنني تنزيل الفديو الآن؟؟؟هل هنالك مشكله

Tabark abd alrhman 8 лет назад обновлен Aleksandr 8 лет назад 2

حاولت تنزيل فديو لكنه يقول لي ان هنالك صيانات او إصلاحات مؤقته؟؟

Ответ
Aleksandr 8 лет назад

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

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Не ошибка

Unable to download youtube video

Alvin Garcia 8 лет назад обновлен Aleksandr 8 лет назад 6

Hi,


I'm unable to download a set of new videos:

Youtube video

Youtube video

Youtube video

Youtube video

Youtube video

I always seem to sturggle downloading new videos from this user.

Ответ
Aleksandr 8 лет назад

Hello, Thanks for contacting us.

In order to help you faster we need some additional information:
Are you using any proxy server?
In which country are you?

On the website you can watch this video you want to download?

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Отвечен

problème de téléchargemement

bb60 8 лет назад обновлен Aleksandr 8 лет назад 2

Bonjour, je viens de telecharger votre module. je souhaite telecharger des video via VK, le bouton telecharger est bien positionné sur le fichier vk mais impossible de telecharger car il me dit qu'il n'y a aucun lien trouvé. Merci d'avance pour votre reponse

Ответ
Aleksandr 8 лет назад

Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.

Сервис поддержки клиентов работает на платформе UserEcho