1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Не скачивается видео с my.mail.ru
Не скачивается видео https://my.mail.ru/mail/psevdoo/video/_myvideo/32.html?from=videoplayer . После выбора качества видео, перебрасывает на savefrom.net
Firefox 53.0.2
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
На сайте mail.ru Вы можете просмотреть видео перед тем как скачать?
В какой стране Вы находитесь? Используете ли Вы прокси-сервер если да как его название?
forbidden
Chrome Version 55.0.2883.87 (64-bit)
Windows 7
Net download.
Not allowed to have extension installed.
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Youtube video cannot download completely
800MB of video files downloaded 37MB, and then aborted.
My device informations:
Browser: Chrome 58.0.3029 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36
Extension: chameleon 7.36
And the link to the file that can not be downloaded completely:
Hello, what exactly can not you download?
The link you submitted is not available.
"Access to r1---sn-i3beln7r.googlevideo.com is forbidden
You are not authorized to view this page."
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
I was trying to download the video clip of this link and I can't https://www.youtube.com/watch?v=UpHodrqHTIw&feature=share
I was trying to download the video clip of this link and I can't
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Please, give us some more details regarding this problem (no download button,
the button is not clickable, button is calling, but nothing happens).
Cannot download subtitles with the video?!!
I'm using safari, the latest version. I've installed 7.30 of savefrom. Here's the file where subtitles are not downloading: I can't read the other areas to fill in!?!?
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
Mozila 53 , SaveFrom 6.2 = do not download sounds
Mozila 53 , SaveFrom 6.2 = do not download sounds
Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.31:
Сервис поддержки клиентов работает на платформе UserEcho
