Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
На рассмотрении

YOUTUBE BLOCKED THIS EXT

Mot Sregor 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
На рассмотрении

No longer works, saves a text file instead of the video.

Lance 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
На рассмотрении

It downloads but the file says 0 bytes

mariasofiaysobel 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy
the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
На рассмотрении

I do not manage to update this software because of a fail connexion, why ?

intereduc4 6 лет назад обновлен Aleksandr 6 лет назад 1

I do not manage to update this software because of a fail connexion, why ?

Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

0
На рассмотрении

no descarga mp4

kurenaiwoodskanami43 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could
you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
На рассмотрении

depuis j'essaye de telecharge sachant qu'il ya le lien mais sa refuse je ne sais pas pourquoi

pouvoirargent 6 лет назад обновлен Aleksandr 6 лет назад 1
Ответ
Aleksandr 6 лет назад

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
На рассмотрении

youtube error descarga videoplayback

ERROR youtube 6 лет назад обновлен Aleksandr 6 лет назад 1

No descarga videos de youtube sale un mensaje videoplayback espero lo solucionen pronto gracias

Ответ
Aleksandr 6 лет назад

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
На рассмотрении

I can't dowload this https://www.dailymotion.com/video/x76oc2u

Patty 6 лет назад обновлен Aleksandr 6 лет назад 1

That link appear to dowload but when i click on the botton this dessapear

Ответ
Aleksandr 6 лет назад

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.

0
На рассмотрении

Доброго дня!

nekr_olga 6 лет назад обновлен Aleksandr 6 лет назад 1

Допоможіть будь-ласка! Перестало зкачувати з ВК альбоми, тільки одне фото завантажити можна

Ответ
Aleksandr 6 лет назад

Здравствуйте, для эффективной помощи нам нужна информация о расширении и браузере.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

0
На рассмотрении

.AAC files that I'm downloading with your service do not works in iTunes.

adp10 6 лет назад обновлен Aleksandr 6 лет назад 2

Some time ago all was fine. In other services format coding is fine, but I want to use SaveFrom anyway. Could you do anything with this?

Ответ
Aleksandr 6 лет назад

Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.

Сервис поддержки клиентов работает на платформе UserEcho