Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Answered

license key

samavatpejman9 6 ár síðan • updated by Aleksandr 6 ár síðan • 3

license key

Answer
Aleksandr 6 ár síðan

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

Answer
Aleksandr 6 ár síðan

Fix this inconvenience is unfortunately at the moment we can not, for technical reasons.

0
Under review

Please add feature video for application line

Adi Bagus Indrianto 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, we do not quite understand you, describe in more detail.

0
Under review

it does not work for http://www.rtve.es/alacarta/videos

luis iescolme 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Dowloading issue from OK

alandig001 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

I tried to dowload this video: https://ok.ru/video/44210326051 but there is no finalization from .part to .mp4.

Please, Could you fix this issue?

How long does it take to download a 200MB file?

  • Browser: Firefox 66.0 Windows

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Extension: ff 8.36

    • Answer
    Aleksandr 6 ár síðan

    Hello, we and our products do not affect the speed of downloaded files.

    First, reinstall the extension and clean the browser’s cache and cookies:

    https://addons.mozilla.org/firefox/addon/savefromnet-helper/

    0
    Under review

    why does safefrom.net not add the format features of m4a, wav, mp3 etc.?

    Interceptor101 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
    Answer
    Aleksandr 6 ár síðan

    Hello, unfortunately there is no technical possibility to do this.

    0
    Under review

    no me quiere descargar los videos

    jatniel 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
    Answer
    Aleksandr 6 ár síðan

    ¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
    http://es.savefrom.net/user.php?info=1
    También     necesitamos algunos links que no pueda descargar (para probarlos).
    Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
    Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

    0
    Under review

    i can't download video 720p

    Rachma 1208 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
    Answer
    Aleksandr 6 ár síðan

    Hello, in order to help you better I need the following information.
    Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
    Could     you please send a few links you can't download. We will check it out.
    Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
    For the better understanding it'll be great to see a screenshot with the error.

    0
    Under review

    https://www.dailymotion.com/video/x37yhh4

    johnsimon 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
    Answer
    Aleksandr 6 ár síðan

    Hello, in order to help you better I need the following information.
    Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
    Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
    For the better understanding it'll be great to see a screenshot with the error.

    

    Customer support service by UserEcho