Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Форум: Savefrom(EN)
+1
Исправлен

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» 11 лет назад • обновлен Лемур 10 лет назад • 1
Unable to download Mail.Ru-Video((+_+))
+1
Исправлен

The new version will not download from Dailymotion, I keep getting a message "Failed to make the connection. It was working fine yesturday, but today it stopped working.

Karen Repko 11 лет назад • обновлен Aleksandr 10 лет назад • 4
Ответ
Aleksandr 10 лет назад
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Не ошибка

your download service continually drops the connection on the video, making me have to start a new download.

11 лет назад • обновлен Maksym 11 лет назад • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Ответ
Maksym 11 лет назад

it happens because of the quality of your e-net connection

+1
Завершен

Add MP3 format in video downloading

rashid alkamali 11 лет назад • обновлен Aleksandr 10 лет назад • 2
Please add MP3 file option for downloading a video
Thanks.
Ответ
Aleksandr 10 лет назад
We'll try to do it's in May
+1
Исправлен

ok.ru does not work for some movies getting red error

Osman Duman 9 лет назад • обновлен Aleksandr 9 лет назад • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Спасибо

My thanks!

Vardan Kaladzhyan 11 лет назад • обновлен Maksym 11 лет назад • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Ответ
Maksym 11 лет назад

We are glad to help you.

+1
Отвечен

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan 10 лет назад • обновлен Aleksandr 10 лет назад • 2
Ответ
Aleksandr 10 лет назад
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Отвечен

can't download video from youtube please help thanks

Ðon Ðon 9 лет назад • обновлен Aleksandr 9 лет назад • 2

Sorry, can't download some video from youtube please help thanks

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Исправлен

Unable to donwload from soundcloud.com

Johannes Etzel 11 лет назад • обновлен Aleksandr 10 лет назад • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Ответ
Aleksandr 10 лет назад
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Отклонен

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini 10 лет назад • обновлен Aleksandr 10 лет назад • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Ответ
Aleksandr 10 лет назад
Hi, if your idea will support users, it will be implemented.


Сервис поддержки клиентов работает на платформе UserEcho