1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, for the Opera and Yandex browser, the extension with the correction is being checked by moderators.
Здравствуйте, для браузера Opera и Yandex расширение с исправлением находится у модераторов на проверке.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Hello, Google Chrome browser - version 8.64 fixed extension
Reinstall from this link: https://en.savefrom.net/faq.php#ext_inst_chrome
Mozilla Firefox Browser - extension fixed version 8.64
Reinstall from this link: https://addons.mozilla.org/firefox/addon/savefromnet-helper/
For browser Opera and Yandex - extension fixed version 8.64
Reinstall from this link: https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
Hello, Google Chrome browser - version 8.64 fixed extension
Reinstall from this link: https://en.savefrom.net/faq.php#ext_inst_chrome
Mozilla Firefox Browser - extension fixed version 8.64
Reinstall from this link: https://addons.mozilla.org/firefox/addon/savefromnet-helper/
For browser Opera and Yandex - extension fixed version 8.64
Reinstall from this link: https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
Downloading of Instagram video is not working
Hello! This is a recent issue that I've been encountering—where downloaded files always end up with the error message "Failed - Network error". Kindly refer to the bottom left of the picture below for your reference.
Downloading of pictures on Instagram still works perfectly fine, but the error only appears when you're trying to download a video.
I've tried removing and reinstalling the extension, but the same thing still happens.
Appreciate if you could fix the Chrome extension!
Sample URL: https://www.instagram.com/p/Bzm5ibml58g/
Browser: Google Chrome Version 79.0.3945.79 (Official Build) (64-bit)
Extension: SaveFrom.net helper (Version 8.59)
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Customer support service by UserEcho
