1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Browser: Chrome 52.0.2743 Windows 10 User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Extension: userjs-chrome 6.60.2 Pornohub.su
Not downloadable from pornohub.su
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
http://www.cimastar.com/online/1141/مشاهدة_فيلم_Charlie_and_the_Chocolate_Factory_مترجم_اون_لاين.html
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
https://www.ssyoutube.com refused to connect
Whenever using 'ssyoutube.com', I'm receiving a message that says the site can't be reached. There is a 'ERR_CONNECTION_REFUSED' message at the bottom of the message.
Hello, Could you please send a few links you can't download. We will check it out.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
In which country are you?
Mozilla Firefox 48. Helper 6.20. Link http://www.centrodekuoshu.com.ar/xxxvideottchbckatch0020--tchsxxi.html. Does not find it.
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
Update extension for current software version 6.60
Does not copy into my downloads folder. I can only view it when I am using my internet
Does not copy into my downloads folder. I can only view it when I am using my internet
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hi. Please install mobile Firefox browser for correct functioning of the extension, (currently the extension works in this browser only).
Install the extension for Mozilla Firefox browser from our official site: http://en.sfrom.net/user.php?helper=ff-mobile
Also we have an application SaveFrom.net helper for Android:
http://savefrom.net/user.php
Why are subtitles downloading separately?
I want to download a YouTube video and include the subtitles/captions. I followed your instructions but when I click the "Subtitles" option and choose the language in the download menu, it simply downloads a separate .srt file. I want to download the video with the subtitles already in it. Is that possible?
savefrom helper will not let me log out of facebook
when I click on the downward triangle as I have always done in the past to logout I just get and animation that barely visible and when I click on that it gives me the savefrom menu NOT the one from facebook
Customer support service by UserEcho
