Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fixed

el boton de descarga no parece en facebook pero si en youtube

Jorge Miguel Loayza Monasterio 8 years ago updated by Aleksandr 8 years ago 2

puedo mdescargar normalmente de youtube pero en facebook ya no aprarece la herramienta y no puedo descargar ningun video

poras es muy buena para yourube

favor denme una soluciuon

Answer
Aleksandr 8 years ago

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

0
Fixed

video facebook

Jobe 8 years ago updated by Aleksandr 8 years ago 2

Image 1094

Answer
Aleksandr 8 years ago

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

0
Answered

proğramınız çalışmıyor link bulunamadı hatası veriyor

ددباش ددباش 8 years ago updated by Aleksandr 8 years ago 2
Answer
Aleksandr 8 years ago

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Fixed

indirmek istediğimiz videoda baplantı mevcut değil yazıyor

Kürşat Düşlerülkesi Hataylı 8 years ago updated by Aleksandr 8 years ago 2
Answer
Aleksandr 8 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Fixed

720p video are not able to download, the video after download are with poor quality.

wong 8 years ago updated by Aleksandr 8 years ago 2

although i choose to dl 720p video, the result came out are very poor.

Answer
Aleksandr 8 years ago

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Fixed

Problemas con el Boton verde de "Descargar"

Mauro 8 years ago updated by Aleksandr 8 years ago 2

Hola, no descarga desde el boton directo... dice: "No se puede obtener tamaño del archivo" pero si copio el link y lo pego a su pagina como lo hacia antes, si descarga. En pocas palabras hay problemas con el boton que se instala para descargar.

Answer
Aleksandr 8 years ago

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Answered

Can you please the Filehoster: Netupload.de in your list to include savefrom.net. Lieben Thanks in advance

Marc 8 years ago updated by Aleksandr 8 years ago 2
Answer
Aleksandr 8 years ago

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

Answer
Aleksandr 8 years ago

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.

Answer
Aleksandr 8 years ago

Hello, we provide links to the files that are on the website Youtube.

The quality we are not as not affected.

0
Answered

NO ACEPTA CUANDO LE DOY EN ACTUALIZAR ENLACES, SOLO SE CIERRA LA VENTANA.

Amador Moises Villanueva Linar 8 years ago updated by Aleksandr 8 years ago 2
Answer
Aleksandr 8 years ago

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.