1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, the expansion is set in the browser, you can remove it in your browser settings under "additions".
Update
We need you to update as the other sites because otherwise by facebook does not download more videos !! Thank you
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Thanks.
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
Facebook Downloads Restart Everytime connection goes off.
Please when trying to download Facebook videos why do they have to re-start again when the connection terminates? When am downloading a movie with most third parties it starts off where it had reached, it doesn't re-start. its costing me lots of cellular data bundles. Very expensive in Africa
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
I had dowloaded a 360 video, Its in six splited frame now how can i play on y pc
can you suggest some player which can stitch it and play on pc
Hello, It’s not really clear why you are contacting us.
Could do possibly give me come more details?
Send screenshots.
Thanks.
Browser: Chrome 54.0.2840 Windows 8.1 User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840 .99 Safari/537.36 Extension: userjs-chrome 6.86.2 videos are naming videoplaback instaed of real name
Browser: Chrome 54.0.2840 Windows 8.1 Extension: userjs-chrome 6.86.2
When i am downloading any video from the youtube with savefrom extension,it puts default name videoplaback instedb of its real name thats not good.
Any Solution?
Hello, in what capacity you are downloading videos?
Send links to videos that you have downloaded in this capacity.
Hello, please describe in more detail that you happened.
What exactly do you have installed and what happened to your computer?
Customer support service by UserEcho
