1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Firefox 52.0.1 (32-bit). Helper version 6.20. Helper doesn't ask where to save files anymore.
Files are automatically downloading to the default folder and the helper is no longer asking where to save them. I have checked my settings in my browser and "Always ask me where to save files" is enabled. I cannot find any option like this in the current version, or if it is there, I must be missing it. Please fix this issue.
Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.22:
Здравствуйте, чтобы вам помочь, нам нужна от вас информация о вашем браузере и установленном расширении.
Подробно вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
music youtube
why i can't downoad mp3 automatic? a few days ago I can download mp3 automatic. please answer
Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.
You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net
why file video size 480p doesn't any sound ? please repair this trouble I used opera mini browser for download thank you
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Send a link to the file that you have downloaded without sound.
Do you download via the site Savefrom.Net or the apk application?
why there is no mp3 download anymore ?? there is this ummy app thing it's not working
Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.
You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net
Hello, you can disable the extension in the browser settings in the extensions.
Also in the extension, the green arrow, disable on this site.
Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.
You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net
Playlist downloading problem
Hey what's up gays,
My name is Houssem,
Recently I deleted the extension because it didn't do any thing when I click on download a playlist), so I reinstalled it, but it behave differently that time : when I want to download a playlist it asks me to chose a destination file and then it download all the videos at the same time (You know the number of videos in a playlist !!!) which decrease tremendously my internet speed and also it takes much more time than downloading file by file.
Is it a new feature?
My browser is Firefox version 50.1.0 the latest version.
Savefrom.net helper version is 6.20.
Thank you.
Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.15:
http://en.savefrom.net/user.php#helper_install
You can not download from the playlist selectively, the extension does not support this function.
Youtube Red
I used to be able to download youtube red originals when I had it back in 2016 (Dan and Phil Tour Bus Tour, Dan and Phil TATINOF, The Amazing Tour Is Not On Fire, and an episode of Scare Pewdiepie) but now I tried to download another youtube Red original (The Thinning) and it won't work! I've used multiple other videos but it just won't work.
P.s: The downloader does work for regular videos!!!
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Customer support service by UserEcho
