1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
Пришлите пару ссылок видео что не можете скачать "для теста".
Вы скачиваете видео расширением или через сайт Savefrom.Net?
Для большего понимания вы можете прислать скриншот экрана с ошибкой.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
Вы скачиваете видео расширением или через сайт Savefrom.Net?
Для большего понимания вы можете прислать скриншот экрана с ошибкой.
Could not download some YouTube videos
403 error after I clicked the download button.
the link is here: https://www.youtube.com/watch?v=BmFukQHrmmk
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Can't seem to download music from VK
I've been trying to download some tracks from VK but when i mouse over the download button, it tells me "Unable to get the file size. Please try again." After right-clicking on the download button and choosing "Save Linked File As..." I get a 153 kilobyte mp3 that doesn't seem to play anything. I am not sure if this is happening for things like Youtube, since I haven't tried the other websites Savefrom supports.
Is it not working for anyone else or is it just me?
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Customer support service by UserEcho
