1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
good morning, pls can i dowload youtube videos with subtitles. pls showme. thk
good morning, pls can i dowload youtube videos with subtitles. pls showme. thk
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
FIREFOX ADDONS ARE NOT WORKING PROPARLY. FIREFOX VERSION IS 59.0.2
YOUR ADDONS ARE NOT WORKING PROPARLY IN MY BROWSER. MY BROWSER VERSION IS 59.0.2 .
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
Video lag on the past downloads
The last month i get videos with lag or voice delay using uc fast download V12.2.0.1089 all the time and the lag is not nice
Did someone recently take over this site?
Did someone recently take over this site? It has gone from useful to pain in the ass overnight. Why all of a sudden do we need to login to use what has been for more than a year simple click and done? Please don't take something like this that has been so useful and make it something complicated and requiring a login to use it in the way it used to be used without some stupid login non-since.
Hello, describe in more detail what is happening and send screenshots.
Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
Is sound quality lower on video with the lower quality?
Hello !
Theare options of video quality for downloading, how about the quality of audio? Is it lower for lower video quality?
My version is still 7.57, can't download video from facebook 'cause it doesn't update to the latest version
Browser: Chrome 65.0.3325 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
Extension: chameleon 7.57
Hello. Reinstall the extension, remove the Chameleon.
Install the Savefrom extension via Tampermonkey.
Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Tampermonkey black: https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en
2. Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1455972944179
Want the older version back, this one has too many links and offers and annoying distractions.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Customer support service by UserEcho
