Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fixed

My version is still 7.57, can't download video from facebook 'cause it doesn't update to the latest version

mieloso 7 years ago updated by Aleksandr 7 years ago 4

Browser: Chrome 65.0.3325 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
Extension: chameleon 7.57

Answer
Aleksandr 7 years ago

Hello. Reinstall the extension, remove the Chameleon.

Install the Savefrom extension via Tampermonkey.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Tampermonkey black: https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en
2. Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1455972944179

0
Under review

Sir box is not appear to set a link

Prabhdeep Salhan 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, which browser do you want to install the extension to?

0
Under review

Want the older version back, this one has too many links and offers and annoying distractions.

Marilyn V 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

Seriously? Now you want us to login in order to download what isn't even your content? Get real!

foff 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.

0
Under review

Why not spuuort bilibili(http://www.bilibili.com/),youku(http://www.youku.com/), iqiyi(http://www.iqiyi.com/) from China and niconico(http://www.nicovideo.jp/) from japan?

Zhong 7 years ago updated by Aleksandr 7 years ago 1

Why not spuuort bilibili(http://www.bilibili.com/),youku(http://www.youku.com/), iqiyi(http://www.iqiyi.com/) from China and niconico(http://www.nicovideo.jp/) from japan?

Answer
Aleksandr 7 years ago

Hello, SaveFrom.net team will not leave your idea without attention.
Thanks for using our SaveFrom.net Helper

0
Under review

quality of mp3 is only 128 kbps, can we choose 320 knps?

astamas 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.

0
Under review

Facebook videos are not working for downloads anymore, says no link exists after clicking on green arrow.

Bl Er 7 years ago updated by Aleksandr 7 years ago 1

Image 2738

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Answer
Aleksandr 7 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Under review

this software don't download from soundcloud recently

beni5757 bb 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Ha dejado de aparecer la opción de descargar en youtube. Cómo lo arreglo?

l saenz 7 years ago updated by Aleksandr 7 years ago 1

Ha dejado de aparecer la opción de descargar en youtube. Cómo lo arreglo? 

Answer
Aleksandr 7 years ago

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!