Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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Under review

Seriously? Now you want us to login in order to download what isn't even your content? Get real!

foff 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.

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Under review

Why not spuuort bilibili(http://www.bilibili.com/),youku(http://www.youku.com/), iqiyi(http://www.iqiyi.com/) from China and niconico(http://www.nicovideo.jp/) from japan?

Zhong 7 years ago updated by Aleksandr 7 years ago 1

Why not spuuort bilibili(http://www.bilibili.com/),youku(http://www.youku.com/), iqiyi(http://www.iqiyi.com/) from China and niconico(http://www.nicovideo.jp/) from japan?

Answer
Aleksandr 7 years ago

Hello, SaveFrom.net team will not leave your idea without attention.
Thanks for using our SaveFrom.net Helper

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Under review

quality of mp3 is only 128 kbps, can we choose 320 knps?

astamas 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.

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Under review

Facebook videos are not working for downloads anymore, says no link exists after clicking on green arrow.

Bl Er 7 years ago updated by Aleksandr 7 years ago 1

Image 2738

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Answer
Aleksandr 7 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

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Under review

this software don't download from soundcloud recently

beni5757 bb 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

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Under review

Ha dejado de aparecer la opción de descargar en youtube. Cómo lo arreglo?

l saenz 7 years ago updated by Aleksandr 7 years ago 1

Ha dejado de aparecer la opción de descargar en youtube. Cómo lo arreglo? 

Answer
Aleksandr 7 years ago

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

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Under review

Is bing also installed with savefromnet? If not please tell me.

kmillr 7 years ago updated by Aleksandr 7 years ago 1

I once installed a downloader, I think savefromnet. But it also installed the accursed bing, which hides itself so that it's very difficult to get rid of. I HATE bing. If savefromnet DOES NOT install bing also, PLEASE tell me. I want the advantages but HATE bing.

Answer
Aleksandr 7 years ago

Hello. Just go to the extension settings and unmark the "Advisor" checkbox.

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Under review

Unable to download some youtube videos. Please help me in this. I am giving you the youtube video links that i was not able to download with https://en.savefrom.net . 1)https://www.youtube.com/watch?v=EnN_jm5A8wI

ANGAD 7 years ago updated by Aleksandr 7 years ago 1

Please help me in, i amfacing such problem for the last two days. Earlier it was working very fine,. 

Answer
Aleksandr 7 years ago

Hello, at the moment you can download the video?

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Under review

Try to get back the videos which have deleted

Warchi Joyo 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.