Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

no puedo descargar nada

shunelescuela 8 year бұрын • updated by Aleksandr 8 year бұрын • 2
Answer
Aleksandr 8 year бұрын

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Fixed

porque no puedo grabar videos de facebook, no sale la opcion, solo sale actualizar pero para click a actualizar solo sale para opera

ninosa56 8 year бұрын • updated by Aleksandr 8 year бұрын • 2
Answer
Aleksandr 8 year бұрын

Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Answered

Fake Fake Site or prision

khan22 8 year бұрын • updated by Aleksandr 8 year бұрын • 2
Answer
Aleksandr 8 year бұрын

Hello, please give us more details.

0
Answered

safari 10

Frederick Malouf 8 year бұрын • updated by Aleksandr 8 year бұрын • 2

Does the extension work in Safari 10?

Answer
Aleksandr 8 year бұрын

Hello, and you have an extension does not work on Safari 10?

0
Not a bug

can't downloadhttps://youtu.be/VXEkoXgb4bI

chandra rayon 8 year бұрын • updated by Aleksandr 8 year бұрын • 2
Answer
Aleksandr 8 year бұрын

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Fixed

Youtube download button not appearing in my Firefox browser (50.0b1). (Savefrom.net helper version is 6.20)

faisalhar 8 year бұрын • updated by Aleksandr 8 year бұрын • 2

While attempting download any videos from youtube, the download button next to subscribe button is not appearing.

Answer
Aleksandr 8 year бұрын

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70:

http://en.savefrom.net/user.php#helper_install

0
Answered

VK Downloading File Name (for Mac OS this time)

arayasg 8 year бұрын • updated by Aleksandr 8 year бұрын • 8

When I download video file from VK, I don't have the file name, just random number and letters.
("5571e40407.720.mp4" for example)

As there are hundred of files downloaded, it would better if this problem can be fixed so I don't have to waste time renaming all the files manually again.


My SaveFrom.net and Browser version:

  • Browser: Chrome 53.0.2785.116 (64 Bits) Mac OS 10.11.6 El Capitan
  • Extension: Chameleon 1.7.9 / SaveFrom.net Helper 6.65

It would be appreciate if you can help me fix this :) Thanks!

Answer
Aleksandr 8 year бұрын

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70

The information how to install the extension to Google Chrome browser

can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Answered

Microsoft Edge should be added as supported now (userscript method)

enigmaxg2 8 year бұрын • updated by Aleksandr 8 year бұрын • 2

Since TamperMonkey (userscript manager) is now available for Edge, Savefrom page shouldn't show the "Unfortunately, your browser does not support Savefrom.net Helper." anymore but offer the userscript option instead.

I have tried it by copying the script address from other browser, installing it and yeah, IT WORKS (I've downloaded a couple videos with it).

Answer
Aleksandr 8 year бұрын

Hello, thank you for contacting us.

In the future we will add this to the list of supported browser.

0
Answered

youtube video conversion to mp3 not completing and downloading in bytes/sec

Rupam Das 8 year бұрын • updated by Aleksandr 8 year бұрын • 2

youtube conversion to mp3 is slow in bytes per second ... on 10 mbps connection

Answer
Aleksandr 8 year бұрын

Hello, Any website or extension don’t effect on download speed.

0
Answered

Get downloading link in bulk

diep nguyen 8 year бұрын • updated by Aleksandr 8 year бұрын • 8

Hi,


I want to dowload in bulk. but the web olny allow to put 1 link. how i can put many link to get in bulk.

Answer
Aleksandr 8 year бұрын

Hello, Savefrom.Net extension downloads from Youtube playlist.

What and where do you want to download describe in more detail.



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