Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Answered

Warning

Yesh Kaushal 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

When I try to instal your software, I get a warning message which says" This site can read and alter info on your Mac and steal credit card info." Is that correct

Answer
Aleksandr 8 ár síðan

Hello, there is not.

We do not distribute malware.

Sometimes antiviruses detect a virus where it doesn't really exist. No worries.

0
Answered

No me funciona para descargar directamente mp3

jyanav 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

No me funciona para descargar directamente mp3, descarga otro archivo comprimido que nada tiene que hacer...esto de youtube.com

Answer
Aleksandr 8 ár síðan

Hello, In order to download MP3 from YouTube you need to instal our free Ummy Video Downloader. This useful tool will help you download

both HD and MP3 from YouTube: http://videodownloader.ummy.net

0
Thanks

Can I donate?

suicism 8 ár síðan • updated by Daringbaaz Aashiq 8 ár síðan • 2

Hey, guys! LOVE your service, and use it all the time. Thank you so much! Is there a way I can donate to help offset your costs, or do you have a more efficient means?

Answer
Aleksandr 8 ár síðan

Hello. There is no donation needed — your "Thank you" is quite enough.

0
Fixed

just plays video will download

Pasquale Oberland 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

sometimes the video will not download and just automatically plays video what is the point of this when i can watch the video on youtube i wanna save the video for later dipshit

Answer
Aleksandr 8 ár síðan

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 6.85: http://en.savefrom.net/user.php#helper_install

Thank you for using Savefrom.Net browser extension

0
Answered

nao estou conseguindo ver aonde eu baixo videos

Cicera Santos 8 ár síðan • updated by Aleksandr 8 ár síðan • 3
Answer
Aleksandr 8 ár síðan

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Not a bug

Steve Jobs dead and Apple ready to follow his way...

Mike 8 ár síðan • updated by Aleksandr 8 ár síðan • 5

I was watching CNN and MSNBC when your Update popped-up on Nov 5th. After I have installed update I cannot watch http://www.livenewschat.eu/top/ it says "Connecting to stream arbitration server…" and stays like that forever! Steve Jobs dead!

Answer
Aleksandr 8 ár síðan

Hello, please give us more details.

0
Answered

Extension for edge browser

Bipin Paul 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

When Extension for edge Browser is coming ?

Answer
Aleksandr 8 ár síðan

Hello.
Our extension without problems supports Google Chrome, Yandex, Mozilla Firefox, Opera 41, Opera 12.17, Safari.

0
Answered

لماذا لا يمكنني تنزيل الفديو الآن؟؟؟هل هنالك مشكله

Tabark abd alrhman 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

حاولت تنزيل فديو لكنه يقول لي ان هنالك صيانات او إصلاحات مؤقته؟؟

Answer
Aleksandr 8 ár síðan

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Not a bug

Unable to download youtube video

Alvin Garcia 8 ár síðan • updated by Aleksandr 8 ár síðan • 6

Hi,


I'm unable to download a set of new videos:

Youtube video

Youtube video

Youtube video

Youtube video

Youtube video

I always seem to sturggle downloading new videos from this user.

Answer
Aleksandr 8 ár síðan

Hello, Thanks for contacting us.

In order to help you faster we need some additional information:
Are you using any proxy server?
In which country are you?

On the website you can watch this video you want to download?

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Answered

problème de téléchargemement

bb60 8 ár síðan • updated by Aleksandr 8 ár síðan • 2

Bonjour, je viens de telecharger votre module. je souhaite telecharger des video via VK, le bouton telecharger est bien positionné sur le fichier vk mais impossible de telecharger car il me dit qu'il n'y a aucun lien trouvé. Merci d'avance pour votre reponse

Answer
Aleksandr 8 ár síðan

Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.



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