Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

YOUTUBE BLOCKED THIS EXT

Mot Sregor 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

No longer works, saves a text file instead of the video.

Lance 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

It downloads but the file says 0 bytes

mariasofiaysobel 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

I do not manage to update this software because of a fail connexion, why ?

intereduc4 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

I do not manage to update this software because of a fail connexion, why ?

Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

no descarga mp4

kurenaiwoodskanami43 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

depuis j'essaye de telecharge sachant qu'il ya le lien mais sa refuse je ne sais pas pourquoi

pouvoirargent 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Under review

youtube error descarga videoplayback

ERROR youtube 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

No descarga videos de youtube sale un mensaje videoplayback espero lo solucionen pronto gracias

Answer
Aleksandr 6 ár síðan

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Under review

I can't dowload this https://www.dailymotion.com/video/x76oc2u

Patty 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

That link appear to dowload but when i click on the botton this dessapear

Answer
Aleksandr 6 ár síðan

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.

0
Under review

Доброго дня!

nekr_olga 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

Допоможіть будь-ласка! Перестало зкачувати з ВК альбоми, тільки одне фото завантажити можна

Answer
Aleksandr 6 ár síðan

Здравствуйте, для эффективной помощи нам нужна информация о расширении и браузере.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

0
Under review

.AAC files that I'm downloading with your service do not works in iTunes.

adp10 6 ár síðan • updated by Aleksandr 6 ár síðan • 2

Some time ago all was fine. In other services format coding is fine, but I want to use SaveFrom anyway. Could you do anything with this?

Answer
Aleksandr 6 ár síðan

Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.



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