1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
it does not seem to be working at all at the moment ..please if you could kindly fix it thank you
thank you
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
hello, please give some upgrade
hello there, can you manage this site to download video from ustream? thank you.
Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.
Possibly, it will download from the website you want.
I want to download video from facebook but it shows "No link found". What should I do now?
I want to download videos from facebook but everytime, it shows "No links found". What is this problem? Did you also face the same issue earlier? Did anyone else reported this issue? Please provide support as I am a regular user of ur software.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Savefrom.net helper for safari ask“Do you want to allow this page to open “Ummy Video Downloader”?
I installed savefrom helper for safari，and downloaded ummy video downloader. When i click the button, safari will ask me --Do you want to allow this page to open “Ummy Video Downloader”? i don't like this dialog again and again,how can i close it forever?
Hello, this is not easy to fix, we can not unfortunately, it depends on the browser.
Здравствуйте, чтобы вам помочь, нам нужна от вас информация о вашем браузере и установленном расширении.
Подробно вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
doesn't work on this youtube video: https://www.youtube.com/watch?v=tO01J-M3g0U
guess it's because this video has several new formats.
VP9.2 in HDR
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Service d'assistance aux clients par UserEcho
