1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
İndirme Hatası
O videoyu indirdiğimde "indirme hatası - yasak" diyor. Video'nun linki:"
".Lütfen düzeltin
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Can you watch youtube videos in the browser before you are trying to download it?
Not working in Firefox Nightly 57.0
1. Firefox Nightly 57.0
2. Both 7.37 & 7.17 (in AMO)
3. Not working at all in all supported website
Hello, Reinstall the extension after an older version is uninstalled:
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Some Youtube videos cannot be downloaded.
I have trouble downloading some Youtube videos. I copied and pasted the URL into. the rectangle. The video I wanted appeared. I clicked 'Download' but nothing responded. However, some Youtube videos can be downloaded. I don't know why. In the past, I have no issues downloading any Youtube videos from Savefrom.net. Please fix this as soon as possible. Thank you.
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Не скачивается видео с my.mail.ru
Не скачивается видео https://my.mail.ru/mail/psevdoo/video/_myvideo/32.html?from=videoplayer . После выбора качества видео, перебрасывает на savefrom.net
Firefox 53.0.2
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
На сайте mail.ru Вы можете просмотреть видео перед тем как скачать?
В какой стране Вы находитесь? Используете ли Вы прокси-сервер если да как его название?
forbidden
Chrome Version 55.0.2883.87 (64-bit)
Windows 7
Net download.
Not allowed to have extension installed.
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Youtube video cannot download completely
800MB of video files downloaded 37MB, and then aborted.
My device informations:
Browser: Chrome 58.0.3029 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36
Extension: chameleon 7.36
And the link to the file that can not be downloaded completely:
Hello, what exactly can not you download?
The link you submitted is not available.
"Access to r1---sn-i3beln7r.googlevideo.com is forbidden
You are not authorized to view this page."
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Service d'assistance aux clients par UserEcho
