1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Youtube download button not appearing in my Firefox browser (50.0b1). (Savefrom.net helper version is 6.20)
While attempting download any videos from youtube, the download button next to subscribe button is not appearing.
Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70:
VK Downloading File Name (for Mac OS this time)
When I download video file from VK, I don't have the file name, just random number and letters.
("5571e40407.720.mp4" for example)
As there are hundred of files downloaded, it would better if this problem can be fixed so I don't have to waste time renaming all the files manually again.
My SaveFrom.net and Browser version:
- Browser: Chrome 53.0.2785.116 (64 Bits) Mac OS 10.11.6 El Capitan
- Extension: Chameleon 1.7.9 / SaveFrom.net Helper 6.65
It would be appreciate if you can help me fix this :) Thanks!
Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70
The information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Microsoft Edge should be added as supported now (userscript method)
Since TamperMonkey (userscript manager) is now available for Edge, Savefrom page shouldn't show the "Unfortunately, your browser does not support Savefrom.net Helper." anymore but offer the userscript option instead.
I have tried it by copying the script address from other browser, installing it and yeah, IT WORKS (I've downloaded a couple videos with it).
Hello, thank you for contacting us.
In the future we will add this to the list of supported browser.
youtube video conversion to mp3 not completing and downloading in bytes/sec
youtube conversion to mp3 is slow in bytes per second ... on 10 mbps connection
Get downloading link in bulk
Hi,
I want to dowload in bulk. but the web olny allow to put 1 link. how i can put many link to get in bulk.
Hello, Savefrom.Net extension downloads from Youtube playlist.
What and where do you want to download describe in more detail.
Customer support service by UserEcho
