1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Youtube videos not downloading
Using Safari, on Mac and version 7.80
When you click the download button and select MP4 720, the download page starts to load but instead of loading and the video downloading the progress just stops, the page does not load and nothing downloads.
This is happening on all youtube videos I have tried.
Hello, before downloading a video, hold down the <Alt> button and then the download button.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, what kind of notifications? Can you describe in more detail?
Send a screenshot with the notification that comes from us.
Ya no descarga desde facebook :'v aiuda plox
Browser: Opera-Webkit 540 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 OPR/54.0.2952.60
Extension: opera-chromium 7.80
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Estimado cliente:
Para ofrecerle ayuda de manera más eficaz, necesitamos disponer de los siguientes datos.
Por favor, copie y envíenos la información especificada aquí: http://es.savefrom.net/user.php?info=1
Hello, before downloading a video, hold down the <Alt> button and then the download button.
Servicio de atención al cliente por UserEcho
