Savefrom(EN) / SaveFrom.net

Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Or leave us a private message

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Under review

I can’t download anything anymore please fix this

8 years ago • updated by 8 years ago • 1

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Answer

8 years ago

Hello, please, send us more details regarding the problem.

Not a bug

helper button not showing up

8 years ago • updated by 8 years ago • 2

Browser: Chrome 67.0.3396 Windows
User Agent: Mozilla / 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 67.0.3396.99 Safari / 537.36
Extension: userjs-chrome 7.75.2

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the helper button does not show up in every website.it only show up in few websites.

the website i tried is : http://www.tamildhool.com/

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Answer

8 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Under review

no me deja descargar en mi mac

8 years ago • updated by 8 years ago • 1

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Answer

8 years ago

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

Under review

SF-Hacked on iPhone

8 years ago • updated by 8 years ago • 1

You've been hacked on iPhone. Clicking "Download" causes redirection to an online gambling website. Also the "Install" button is non-functional across the board no matter which browser I am using -- just sits there and does nothing.

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Answer

8 years ago

Hello, please send a few screenshots for more clarity about the problem.

Under review

I have a problem with the app, I’m just about To download videos but all of a sudden I see ads that I can’t exit out of it it just saying from just not working today or could it be just the new update

8 years ago • updated by 8 years ago • 1

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Answer

8 years ago

Hello, for the better understanding it'll be great to see a screenshot with the error.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Under review

I can't download anything

8 years ago • updated by 8 years ago • 1

I'll click download and it'll just load indefinitely

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Answer

8 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Under review

i cant download https://www.facebook.com/infometernews/videos/1925584887501192/

8 years ago • updated by 8 years ago • 1

i cant download https://www.facebook.com/infometernews/videos/1925584887501192/

Vote

Answer

8 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Under review

i cant download https://web.facebook.com/rithvick/videos/1635224273266392/

8 years ago • updated by 8 years ago • 1

Vote

Answer

8 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?