Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

Audio download doesn't work in VK

Yuri 10 years ago • updated by Aleksandr 9 years ago • 5

Hello! Thanks for a such great tool!


There are no arrows (and anything else) to download audio tracks everywhere on the site. There are download arrows for video.


Information about my system as you ask for:

Browser: Chrome 48.0.2535 Windows 10

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2535.0 Safari/537.36

Extension: userjs-chrome 5.52.2

Best regards.

Answer
Aleksandr 9 years ago

Здравствуйте. у вас версия Google Chrome установлена 48 версии.

Это случайно не бета версия браузера?

Пришлите ссылку на установку 48 версии браузера.

0
Fixed

VK is not posible to download

Juan Sanchez 10 years ago • updated by Aleksandr 10 years ago • 2

VK is not posible to download from 2 days ago.

Answer
Aleksandr 10 years ago
Hello, give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Fixed

IT SCREWED UP MY YOUTUBE DO NOT DOWNLOAD THIS

Kate C 11 years ago • updated by Aleksandr 10 years ago • 2
I downloaded this and suddenly I can't watch YouTube videos anymore so I uninstall this, thinking my YouTube will work again and IT DOESN'T. ALL IT DOES IS MAKE WEIRD FUCKING NOISES>
Answer
Aleksandr 10 years ago
Hello!
After removal of the expansion video plays?
0
Fixed

extention disabled by chrome

Tahir 9 years ago • updated by Aleksandr 9 years ago • 2

your extention for chrome was really nice for downloading youtube video please upload it on chrome store so we can use it thanks from tahir mehmood

Answer
Aleksandr 9 years ago

Hello, we can not add our extension onto the store, Google bans extensions
that download content from YouTube.
How to install onto Google Chrome:

http://en.savefrom.net/faq.php#ext_inst_chrome

0
Answered

HOW do I put the downloaded content into my own videos?

Silas Fitzgerald the gamer 10 years ago • updated by Aleksandr 9 years ago • 4
Answer
Aleksandr 9 years ago

Hello, I do not quite understand.

Please give us more details.

0
Fixed

"Unable to get the file size. Please try again."

Matt Lane 9 years ago • updated by Aleksandr 9 years ago • 4

I'm on the latest version of Chrome & Tampermonkey.


Sadly, after a few minutes on vk.com, I won't be able to download songs. It will work for a short while though.

It will state "Unable to get the file size. Please try again." and will download err404.htm.

Please help,
Thanks

Answer
Aleksandr 9 years ago

Hello. Reinstall the extension,

remove the Tampermonkey extension and Install SaveFrom.net Helper again.

How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Answered

malware

Aldrin Dela Fuente Bacolong 10 years ago • updated by Aleksandr 10 years ago • 2

your program is detected as malware malwarebytes automatically delete it if i downloaded it





Answer
Aleksandr 10 years ago
Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net
0
Answered

Why can't newer Vevo videos be downloaded?

Jack Brennan 11 years ago • updated by Aleksandr 10 years ago • 2
Answer
Aleksandr 10 years ago
Please specify additional data:
  • address of the page (URL) from where you try to download the file,
  • links or messages displayed by our website.
If you report an error of extension, please also specify:
  • version of your browser,
  • version of the extension.
0
Answered

Ummy site link has trojans according to Norton

Peter Kirkwood 10 years ago • updated by Aleksandr 10 years ago • 2
Your link to the Ummy site is blocked by Norton/Symantec due to having 8 trojans on their site. Get real:

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=pr

Threat Name: Trojan.Gen.2
File name: C:\WINDOWS\Temp\UmmyVideoDownloader.exe
Location: http://videodownloader.ummy.net/assets/UmmyVD-Web-Loader.exe

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=ly

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=pe

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=fj

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=bo

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=np

Threat Name: Direct link to Trojan.Gen.2
Location: http://videodownloader.ummy.net/

Answer
Aleksandr 10 years ago
0
Fixed

No link found.

Satpal Singh 10 years ago • updated by Aleksandr 9 years ago • 2

it s frequently showing no link found.

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.



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