Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

it does not work on vk site

Iakov khudiakov 8 years ago • updated by Aleksandr 8 years ago • 1
Answer
Aleksandr 8 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Please, give us some more details regarding this problem (no download button,
the button is not clickable, button is calling, but nothing happens).


0
Under review

no option for idm please add it

dhanjuharman5 8 years ago • updated by Aleksandr 8 years ago • 1

now no option of idm downloader solve it


Answer
Aleksandr 8 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

kok gak bisa nonton semua videonya sih?

Az-zahra 8 years ago • updated by Aleksandr 8 years ago • 1
Answer
Aleksandr 8 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Thanks

1 No. Site

Gun Esh 8 years ago • updated by Aleksandr 8 years ago • 2
Answer
Aleksandr 8 years ago

Hi. Thanks for using our resources.

0
Under review

Firefox 55.0.03 SaveFrom.net 7.49 http://ok.ru/video/311197698690

viktorfast 8 years ago • updated by Aleksandr 8 years ago • 1

Can not download video from http://ok.ru/video/311197698690

Answer
Aleksandr 8 years ago

Hello, Reinstall the extension after an older version is uninstalled:

http://download.sf-helper.com/mozilla/helper_last.html

0
Fixed

SaveFrom.net-Helper doesn't work anymore with YouTube.

Nebioso Bahrohtto 8 years ago • updated by Aleksandr 8 years ago • 2

In Safari 7.1.7, SaveFrom.net-Helper 7.48 doesn't download anything from YouTube since two days now. Many other video sites still work.

Answer
Aleksandr 8 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

0
Answered

Doesn't work with Safari 10.1.2

eugenedent 8 years ago • updated by Aleksandr 8 years ago • 4
Answer
Aleksandr 8 years ago

Hello, please give us more details.

0
Answered

http://www.imooc.com/video/15740

mag1c_shen_09 8 years ago • updated by Aleksandr 8 years ago • 2

cant download this site video

Answer
Aleksandr 8 years ago

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.
Possibly, it will download from the website you want.

0
Answered

issue

leechie112127 8 years ago • updated by Aleksandr 8 years ago • 2

Latest Safari Version Latest MAC OS  have a problem downloading files from Google drive shared to me.

Answer
Aleksandr 8 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

i can't download

canerkurban91 8 years ago • updated by Aleksandr 8 years ago • 1
Answer
Aleksandr 8 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !



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