1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Browser: Safari 9.1.1; Extension: 6.4; Link: https://www.youtube.com/watch?v=KMEIhYafeyI
Yesterday download possible, today not possible.
Hello, Reinstall the extension after an older version is uninstalled:
https://download.sf-helper.com/safari/helper_last.safariextz?ts=1467639832466
no sound on videos
The videos have no sound. They always worked fine. I use the site as I have Chromebook and the helper doesn't work on it
Hello,
In what capacity do you download?
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
No space left?
It says I dont have any space left on my disk when I have 108 GB left? what do I do?
Hello, Please, let us know what is the name of the program you are using for downloading videos?
Hello, you're likely to use Google Chrome.
Reload this TM should work.
el boton de descarga no parece en facebook pero si en youtube
puedo mdescargar normalmente de youtube pero en facebook ya no aprarece la herramienta y no puedo descargar ningun video
poras es muy buena para yourube
favor denme una soluciuon
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
720p video are not able to download, the video after download are with poor quality.
although i choose to dl 720p video, the result came out are very poor.
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Customer support service by UserEcho
