Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Fixed

Unable to download Mail.Ru-Video((+_+))

Shinsuke «Сінсуке» vor 11 Jahren • aktualisiert von Лемур vor 10 Jahren • 1
Unable to download Mail.Ru-Video((+_+))
Antwort
Aleksandr vor 10 Jahren
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+1
Not a bug

your download service continually drops the connection on the video, making me have to start a new download.

vor 11 Jahren • aktualisiert von Maksym vor 11 Jahren • 1

your download service continually drops the connection on the video, making me have to start a new download. this is a poor service and its sucking your BW dry, a lower download rate would be easily worth not having to to restart 5 times. 

Antwort
Maksym vor 11 Jahren

it happens because of the quality of your e-net connection

+1
Fertiggestellt

Add MP3 format in video downloading

rashid alkamali vor 11 Jahren • aktualisiert von Aleksandr vor 10 Jahren • 2
Please add MP3 file option for downloading a video
Thanks.
Antwort
Aleksandr vor 10 Jahren
We'll try to do it's in May
+1
Fixed

ok.ru does not work for some movies getting red error

Osman Duman vor 9 Jahren • aktualisiert von Aleksandr vor 9 Jahren • 5

example urls http://ok.ru/video/43045948084

or

http://ok.ru/video/43052632756?fromTime=0


most of the movies does not work for me. ı used VPN to be sure they did not ban my ip

nothing changed

Antwort
Aleksandr vor 9 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

+1
Danke

My thanks!

Vardan Kaladzhyan vor 11 Jahren • aktualisiert von Maksym vor 11 Jahren • 0

Thank you for providing us with such an awesome plug-in. It is really helpful and exciting!

Antwort
Maksym vor 11 Jahren

We are glad to help you.

+1
Beantwortet

if you make a android version it would be great because there is no similar apps like this one

Ikbal Khan vor 10 Jahren • aktualisiert von Aleksandr vor 10 Jahren • 2
Antwort
Aleksandr vor 10 Jahren
Hi, install mobile browser for Android Mozilla Firefox.
Install Assistant from our website: http://en.savefrom.net/?rmode=false
+1
Beantwortet

can't download video from youtube please help thanks

Ðon Ðon vor 9 Jahren • aktualisiert von Aleksandr vor 9 Jahren • 2

Sorry, can't download some video from youtube please help thanks

Antwort
Aleksandr vor 9 Jahren

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Please, send to me a link to a video that will not be downloaded.

+1
Fixed

Unable to donwload from soundcloud.com

Johannes Etzel vor 11 Jahren • aktualisiert von Aleksandr vor 10 Jahren • 4
I cannot download from soundcloud.com since yesterday. Google Chrome says: "Missing file"
Antwort
Aleksandr vor 10 Jahren
hello.give the links that you couldn't download.
what is your browser?name & version?
what is the version of SaveFrom.net helper?
you can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
+1
Abgelehnt

Please, make available the extension for JPopsuki website. I really need some videos in this site.

Jean Naves Maiolini vor 10 Jahren • aktualisiert von Aleksandr vor 10 Jahren • 2
I use a lot this site: http://www.jpopsuki.tv/ , and I would love if you could make available the extension for this website too. :)
Antwort
Aleksandr vor 10 Jahren
Hi, if your idea will support users, it will be implemented.


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