1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, this site is not on the list of supported resources.
The full list can be found here: http://en.savefrom.net
Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any
website all over the Net.
Possibly, it will download from the website you want.

i got strike in my +6k channel , just becasue i did tutorial of this site ?
i got strike in my +6k channel , just because i did tutorial of this site ? should i contact Youtube and tell them there is wrong with the strike or it's illegal to download videos from YouTube or do a tutorial about them ?

can't download some youtube videos
For example this
I cant download this video.
Browser: Chrome 50.0.2661 Windows 8
User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.94 Safari/537.36

Hello, if you are downloading through Savefrom.Net site, try to re-insert a link to a video and press download.
Or, set the extension to download directly from Youtube site.
The information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

Hello, Google Chrome Canary is established through a Tampermonkey him our script Savefrom.
The information how to install the extension browser can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

la decargas en vk.com demoran mucho o simplemente no descargan
ayuda no descanga la musica, el sistema es muy lento, o simplemente no descarga

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Hola ,Imposible bajarla , gracias
Hola , no puedo bajar esta pelicula , no encuentro nada donde pueda , alguien puede ayudarme?

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

No links were found
All youtube videos show this error msg. "No links were found"
Browser: Chrome 50.0.2661.94 m

Hello. Reinstall the extension, remove the Tampermonkey extension and
Install SaveFrom.net Helper again.
How to install the extension to Google Chrome browser read here:

Здравствуйте, для более эффективной помощи мне нужна следующая информация.
Подскажите название и версии браузера, а так же версию расширения,
данную информацию можно узнать пройдя по ссылке: http://ru.savefrom.net/user.php?info=1
Пришлите пару ссылок на файлы которые скачиваются у вас не в мр3.

Здравствуйте, скорее всего вы пользуетесь браузером Google Chrome.
Зайдите в настройки Tampermonkey, включите режим настройки «продвинутый»,
пункт Downloads BETA, дальше Download Mode: browser api
Перезагрузить ТМ, должно работать.
Kundesupport af UserEcho