1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Failed - Forbidden error when downloading YouTube videos
Failed - Forbidden error when downloading YouTube videos
Browser: Firefox 49.0 Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0
Extension: ff-sf 6.70

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.75:

Es posible editar el enlace para la descarga del archivo y como puedo editar el nombre del archivo antes de descargar
Es importante poder editar con que nombre el archivo sera descargado e indicar en que direccion se almacenara

Hello, download takes place directly by the browser.
Folder for download, you can change the browser settings.
File name can not be changed before downloading.

no se puede desacargar videos de la pagina daylimotion.
solo me dejo bajar 4 videos y ahora me sale enlace no encontrado con chrome y firefox,ya actualiose y nada.

Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Youtube download button not appearing in my Firefox browser (50.0b1). (Savefrom.net helper version is 6.20)
While attempting download any videos from youtube, the download button next to subscribe button is not appearing.

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70:
Kundesupport af UserEcho