1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

I do not manage to update this software because of a fail connexion, why ?
I do not manage to update this software because of a fail connexion, why ?

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

depuis j'essaye de telecharge sachant qu'il ya le lien mais sa refuse je ne sais pas pourquoi

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

youtube error descarga videoplayback
No descarga videos de youtube sale un mensaje videoplayback espero lo solucionen pronto gracias

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

I can't dowload this https://www.dailymotion.com/video/x76oc2u
That link appear to dowload but when i click on the botton this dessapear

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.

Доброго дня!
Допоможіть будь-ласка! Перестало зкачувати з ВК альбоми, тільки одне фото завантажити можна

Здравствуйте, для эффективной помощи нам нужна информация о расширении и браузере.
Скопируйте и пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

.AAC files that I'm downloading with your service do not works in iTunes.
Some time ago all was fine. In other services format coding is fine, but I want to use SaveFrom anyway. Could you do anything with this?

Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Kundesupport af UserEcho