Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
0
Fixed

no puedo descargar nada

shunelescuela fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Answer
Aleksandr fa 8 anys

Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Respost

Fake Fake Site or prision

khan22 fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, please give us more details.

0
Respost

safari 10

Frederick Malouf fa 8 anys • updated by Aleksandr fa 8 anys • 2

Does the extension work in Safari 10?

Answer
Aleksandr fa 8 anys

Hello, and you have an extension does not work on Safari 10?

0
Not a bug

can't downloadhttps://youtu.be/VXEkoXgb4bI

chandra rayon fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Fixed

Youtube download button not appearing in my Firefox browser (50.0b1). (Savefrom.net helper version is 6.20)

faisalhar fa 8 anys • updated by Aleksandr fa 8 anys • 2

While attempting download any videos from youtube, the download button next to subscribe button is not appearing.

Answer
Aleksandr fa 8 anys

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70:

http://en.savefrom.net/user.php#helper_install

0
Respost

VK Downloading File Name (for Mac OS this time)

arayasg fa 8 anys • updated by Aleksandr fa 8 anys • 8

When I download video file from VK, I don't have the file name, just random number and letters.
("5571e40407.720.mp4" for example)

As there are hundred of files downloaded, it would better if this problem can be fixed so I don't have to waste time renaming all the files manually again.


My SaveFrom.net and Browser version:

  • Browser: Chrome 53.0.2785.116 (64 Bits) Mac OS 10.11.6 El Capitan
  • Extension: Chameleon 1.7.9 / SaveFrom.net Helper 6.65

It would be appreciate if you can help me fix this :) Thanks!

Answer
Aleksandr fa 8 anys

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70

The information how to install the extension to Google Chrome browser

can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Respost

Microsoft Edge should be added as supported now (userscript method)

enigmaxg2 fa 8 anys • updated by Aleksandr fa 8 anys • 2

Since TamperMonkey (userscript manager) is now available for Edge, Savefrom page shouldn't show the "Unfortunately, your browser does not support Savefrom.net Helper." anymore but offer the userscript option instead.

I have tried it by copying the script address from other browser, installing it and yeah, IT WORKS (I've downloaded a couple videos with it).

Answer
Aleksandr fa 8 anys

Hello, thank you for contacting us.

In the future we will add this to the list of supported browser.

0
Respost

youtube video conversion to mp3 not completing and downloading in bytes/sec

Rupam Das fa 8 anys • updated by Aleksandr fa 8 anys • 2

youtube conversion to mp3 is slow in bytes per second ... on 10 mbps connection

Answer
Aleksandr fa 8 anys

Hello, Any website or extension don’t effect on download speed.

0
Respost

Get downloading link in bulk

diep nguyen fa 8 anys • updated by Aleksandr fa 8 anys • 8

Hi,


I want to dowload in bulk. but the web olny allow to put 1 link. how i can put many link to get in bulk.

Answer
Aleksandr fa 8 anys

Hello, Savefrom.Net extension downloads from Youtube playlist.

What and where do you want to download describe in more detail.



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