1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here:
http://en.savefrom.net/user.php?info=1
Please, send to me a link to a video that will not be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
Всем привет. Не могу скачать музыку с контакта. Пишет (Не удалось определить размер файла)
Проблемы со скачиванием музыки с в контакте.
Hello, we know about the error.
In the next release, the expansion has to be fixed.
Not able to download video using extension
using firefox new version, there is no extension coming in facebook for download and youtube , savefrom 7.7 version, not showing the Green arrow(for download) in videos in facebook and youtube. is this bug?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Не могу загрузить фотографии из instagram, исправьте это как можно скорее.
Не могу снова загрузить фотографии из instagram, исправьте это как можно скорее.
Ummy Video 1.10.10.7 unable to download youtube videos
It's been over a week now that this has stopped working. The link loads but the download button stays grayed out. I am a paid subscriber so please fix ASAP! Thanks.
Не скачивается музыка из ВК
В браузере при нажатии на стрелочку скачивания написано "Не удалось определить размер файла", но треки скачиваются, после скачивания, при открытии, во всех файлах вместо треков одно и то же "Вы используете приложения в котором недоступны аудиозаписи вконтакте"
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Служба підтримки клієнтів працює на UserEcho
