Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+24
Fixed

i can't download video

Mutiara Zahwa 8 ár síðan • updated by Aleksandr 8 ár síðan • 6

Please

Answer
Aleksandr 8 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

+24
Thanks

thanxxxxxxxxxx a lot !!! for everything

Prox 12 ár síðan • updated by Лемур 10 ár síðan • 1
+23

Всем привет. Не могу скачать музыку с контакта. Пишет (Не удалось определить размер файла)

vova vinkour 91top ignor 4 ár síðan • updated by Кирилл Табишев 4 ár síðan • 1

Проблемы со скачиванием музыки с в контакте.

+23
Fixed

instagram on the dowload button does not appear :(

Victoria Caroline Milanski Mil 8 ár síðan • updated by Aleksandr 8 ár síðan • 5

wddasdasda

Answer
Aleksandr 8 ár síðan

Hello, we know about the error.

In the next release, the expansion has to be fixed.

+22
Fixed

Not able to download video using extension

Ajithjoseph 7 ár síðan • updated by Aleksandr 6 ár síðan • 18

using firefox new version, there is no extension coming in facebook for download and youtube , savefrom 7.7 version, not showing the Green arrow(for download) in videos in facebook and youtube. is this bug?

Answer
Aleksandr 7 ár síðan

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

+21

Не могу загрузить фотографии из instagram, исправьте это как можно скорее.

elizaveta afanaseva 91 4 ár síðan • 0

Не могу снова загрузить фотографии из instagram, исправьте это как можно скорее.

Answer
Лемур 10 ár síðan
We've fixed the bug in extension ver. 1.49, please update manually or wait for auto-updating
+20

Ummy Video 1.10.10.7 unable to download youtube videos

Paul Brandt 3 ár síðan • updated by Corylus leanna 3 ár síðan • 4

It's been over a week now that this has stopped working. The link loads but the download button stays grayed out. I am a paid subscriber so please fix ASAP! Thanks.

+20

Не скачивается музыка из ВК

Виктория З 4 ár síðan • updated by Just_name 3 ár síðan • 10

В браузере при нажатии на стрелочку скачивания написано "Не удалось определить размер файла", но треки скачиваются, после скачивания, при открытии, во всех файлах вместо треков одно и то же "Вы используете приложения в котором недоступны аудиозаписи вконтакте" 

+20
Under review

I can't download 720p HD Video With Sounds

Sreek 5 ár síðan • updated by anonymous 2 ár síðan • 4
Answer
Aleksandr 5 ár síðan

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#



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