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Under review

cannot download any music from vk

shamy17 7 years ago • updated by Aleksandr 7 years ago • 3

"Could not get file size, please try again" say it everytime i try, i can download video, but no music since 3 days.


im using firefox. 57.0.4 and savehelper 7.53

Answer

Answer
Under review
Aleksandr 7 years ago

Hello, Reinstall the extension after an older version is uninstalled.
http://download.sf-helper.com/mozilla/helper_last.html

Clean the cache and cookies in your browser.

Answer
Under review
Aleksandr 7 years ago

Hello, Reinstall the extension after an older version is uninstalled.
http://download.sf-helper.com/mozilla/helper_last.html

Clean the cache and cookies in your browser.

shamy17 7 years ago

i did that and nothing change :(

Aleksandr 7 years ago

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please, give us some more details regarding this problem (no download button,
the button is not clickable, button is calling, but nothing happens).

For the better understanding it'll be great to see a screenshot with the error.

Customer support service by UserEcho