1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
extansion tampermonkey cant remove
i install the sfhelper from savefrom.net, then appear tampermonkey on google, i try remove it but it remove byself... how i remove it?
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
May you add supprot for Vilve, thank you
May you add supprt for Vlive ? There are many videos i want download :)
Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Possibly, it will download from the website you want.
userjs 7.60.2 не скачивает с YT
Добрый день,
После крайнего автообновления скрипта до 7.60.2 не скачивает с youtube, битрейт и размер файла получает в выпадающем списке на странице, но по нажатию на видео с любым качеством скачка не начинается.
Browser: Chrome 65.0.3325 Windows
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36
Extension: userjs-chrome 7.60.2
Здравствуйте, переустановите расширение прежде удалив предыдущее. Удалите Tampermonkey из расширений.
Установите заново. Как установить расширение в браузер Google Chrome прочтите здесь:
http://ru.savefrom.net/faq.php#ext_inst_chrome
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
cant download from you tube
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Got error while trying to download playlist from youtube
Hi
I got an error while trying to download PlayList from YouTube. Kindly give your valuable help.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
La extensión no funciona en Google Chrome Versión 64.0.3282.186 (Build oficial) (32 bits). Sí funciona en Firefox.
La extensión no funciona en Google Chrome Versión 64.0.3282.186 (Build oficial) (32 bits). Sí funciona en Firefox.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
MP4 extension missing from DL files. I add it back and there's the video. Using FF58 Win 7 64
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Customer support service by UserEcho
