1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!
Downloading paid Youtube videos
I wanted to download a movie on Youtube that I had to pay for, I paid for it but the download didn't work and download a document that had information about the movie like the cast, director and how much the film is. I would like to know if there is a way to download pay to watch Youtube videos like "Star Wars: The Last Jedi" which is the film I want to download so I can re-edit the entire film, if it's a copyright issue then I would understand.
Hello, the video you bought on Youtube, there is no technical opportunity to download.
Hola:
Necesitaremos información sobre tu navegador y herramienta. Puedes encontrar más detalles aquí: http://es.savefrom.net/user.php?info=1
Copia y envíanos la información.
También puedes enviarnos las capturas de pantalla de los errores para que tengamos una mejor visión del problema.
¡Gracias por ponerte en contacto con el equipo de soporte de Savefrom.Net!
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, SaveFrom.net team will not leave your idea without attention.
Thanks for using our SaveFrom.net Helper
Kundesupport af UserEcho
