Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Under review

I can not download 720 p videos

Anit 6 years ago updated by Aleksandr 6 years ago 3
Answer
Aleksandr 6 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them). 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

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Under review

virus

Karina Bravo 6 years ago updated by Aleksandr 6 years ago 1

Hi. A virus is downloaded every time I sonwload a video. This occur when I press  "Descargar mp4 360". Then the video downloads but I have to clean the computer because of the virus. It was easy in windows 7 but in thw 10 the virus desactivated de antivirus, and I had to make a strong work to repair the computer. I hope this coulb be fixed, becuse I use savefrom to get videos for my classes. Thanks.

Answer
Aleksandr 6 years ago

Hello, what kind of virus, can you send a screenshot of the virus?

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Under review

To want to download the aintivirus appears. Fix this.

estudiostrascendentes 6 years ago updated by Aleksandr 6 years ago 1

To want to download the aintivirus appears. Fix this.

Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

0
Answered

The latest version is not installing in Safari "Safari is no longer compatible with unsafe extensions."

Carlos Polastreli 6 years ago updated by Aleksandr 6 years ago 2
The latest version is not installing in Safari "Safari is no longer compatible with unsafe extensions."
Answer
Aleksandr 6 years ago

Hello, we've found the solution how to make Savefrom work in Safari.
Install the Tampermonkey extension: https://safari-extensions.apple.com/?q=tampermonkey
Install the Savefrom script: https://download.sf-helper.com/chrome/helper.user.js?ts=1537523278787

Answer
Aleksandr 6 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

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Under review

Plese provide up to 1080p with audio

Samarjeetkr 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, in order to download 1080p with sound from Youtube you need to install our program Ummy Video Downloader,
download video with sound through the site or an extension there is no technical capability: http://videodownloader.ummy.net

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Under review

You are infecting virus!!!

vedat 6 years ago updated by Aleksandr 6 years ago 1

how come???

Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

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Under review

why is there no 720p quality?

lusiaprilliani 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, where exactly is there no quality 720?

Describe more in detail.

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Under review

no puedo descargar la aplicacion

a_deivi 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, tell me the name of your browser.

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Under review

I can not access to the address: https://arpgweb.com/?ic=journals&id=2

ragiabmokhtar 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.