Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

0
Under review

why cant i download as an MP3??

Yvng Viibez 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

Answer
Aleksandr 6 years ago

Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !

0
Under review

Every time I go on Youtube the downlowd icon has gone

Rupert T Bear 6 years ago • updated by Aleksandr 6 years ago • 1

Every time I go on Youtube the downlowd icon has gone but if I go into add-ons (firefox) disable and then enable the icon reappears

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

please make a video trim button.

Dany Prst 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, SaveFrom.net team will not leave your idea without attention.

0
Under review

do not put virus garbage on your sponsors. Today I am definitely stopping with your services.

Andy Bee 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

How to remove safefrom.net?

moortjejojo 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, from which browser?

Answer
Aleksandr 6 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Under review

I have not download starmaker record

Shanu A 6 years ago • updated by Aleksandr 6 years ago • 1
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

0
Under review

Downloaded video titles are too short/get cut off

tigerking88 6 years ago • updated by Aleksandr 6 years ago • 1

Sometimes the video titles I'm downloading off YouTube will have long titles that I want to preserve, however this downloader will often cut my titles short with a .. at the end instead of keeping the whole thing.

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Send some links to the files you are downloading.



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