Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Thanks

cool

djidel 7 років тому оновлено Aleksandr 7 років тому 2
Відповідь
Aleksandr 7 років тому

Hi. Thanks for using our resources.

0
Under review

480p resolution not found

Jeevan B 7 років тому оновлено Aleksandr 7 років тому 1

Would you like to allow to download video at 480p resolution when it's available as this resolution is much used.

Відповідь
Aleksandr 7 років тому

Hello, 480p extension download only without a sound to download with sound you need to install the program Ummy Video Downloader: http://videodownloader.ummy.net

0
Under review

Download button dissapeares

d22a22d22a 7 років тому оновлено Aleksandr 7 років тому 3

1.Chrome for Linux  61.0.3163.100;

2. Helper version 7.49

 The problem:

When I open an facebook video from a group, I cannot because as soon as I hover the download button, it dissapeares.

Відповідь
Aleksandr 7 років тому

Hello, could you please send a few links you can't download. We will check it out.. 
For the better understanding it'll be great to see a screenshot with the error. 
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

Firfox 56.0 (64 bit), savefrom 7.40, windows 10. The download arrow does not appear on the right top of facebook video. Please help to resolve this issue.

shanglur 7 років тому оновлено Aleksandr 7 років тому 1

Firfox 56.0 (64 bit), savefrom 7.40, windows 10. The download arrow does not appear on the right top of facebook video. Please help to resolve this issue


Regards,


Srinivas

Відповідь
Aleksandr 7 років тому

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.49:

http://download.sf-helper.com/mozilla/helper_last.html

0
Under review

forced to use telesvr

Bruce McDaniel 7 років тому оновлено Aleksandr 7 років тому 1

televsr. I am not allowed to download any apps that aren't approved. I have been able to use savefrom net. Now I am being FORCED to connect to a service that I do not know or trust. I am not happy to give up that much control of my sessions. I mainly HATE that I have been given no choice or warning. 

Відповідь
Aleksandr 7 років тому

Hello. This was an error, which Savefrom.net has timely fixed. Now you can download a video regular way. We will consider your opinion, and will give our users a choice regarding this in the future.

0
Under review

Tengo un problema al descargar cualquier cosa. Actualizo los enlaces, desactivo y vuelvo a activar la extensión pero me da error, no me deja descargar nada en youtube.

Alejandro Arias Azuaje 7 років тому оновлено Aleksandr 7 років тому 1
Відповідь
Aleksandr 7 років тому

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:

http://es.savefrom.net/user.php?info=1

También necesitamos algunos links que no pueda descargar (para probarlos).

Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.

Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

0
Under review

Can’t download from www.mixcloud.com

Ivan Magoo 7 років тому оновлено Aleksandr 7 років тому 1

Can’t download from www.mixcloud.com

Відповідь
Aleksandr 7 років тому

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Please, use our extension Video Downloader Pro: http://videodownloaderpro.net 
Possibly, it will download from the website you want.

0
Under review

when I pull download buttom at my mozilla firefox,the download button didn't respond

Fazi Abdullah 7 років тому оновлено Aleksandr 7 років тому 1
Відповідь
Aleksandr 7 років тому

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

I DON’T KNOW HOW TO WRITE LINKS!!!!!

Velma dinks 7 років тому оновлено Aleksandr 7 років тому 1

HOW DO YOU EXPECT SOMEONE TO  WRITE A FRICKING LINK!?!?!?

Відповідь
Aleksandr 7 років тому

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

There's a Problem! the Download button is showing, But when I am placing the Cursor over it, Its Vanishing.

Sujoy Pal 7 років тому оновлено Aleksandr 7 років тому 1
Відповідь
Aleksandr 7 років тому

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!