1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
"Unable to get the file size. Please try again."
I'm on the latest version of Chrome & Tampermonkey.
Sadly, after a few minutes on vk.com, I won't be able to download songs. It will work for a short while though.
It will state "Unable to get the file size. Please try again." and will download err404.htm.
Please help,
Thanks
Hello. Reinstall the extension,
remove the Tampermonkey extension and Install SaveFrom.net Helper again.
How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome
malware
your program is detected as malware malwarebytes automatically delete it if i downloaded it
- address of the page (URL) from where you try to download the file,
- links or messages displayed by our website.
- version of your browser,
- version of the extension.
Ummy site link has trojans according to Norton
Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=pr
Threat Name: Trojan.Gen.2
File name: C:\WINDOWS\Temp\UmmyVideoDownloader.exe
Location: http://videodownloader.ummy.net/assets/UmmyVD-Web-Loader.exe
Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=ly
Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=pe
Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=fj
Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=bo
Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=np
Threat Name: Direct link to Trojan.Gen.2
Location: http://videodownloader.ummy.net/
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.
Hello, we know about the error.
Correction will come in the next release next week.
how to download from google drive
Hi,I like savefrom.net,coz commonly I use blackberry's native browser.
I've got problem when want to download from google drive:
https://drive.google.com/file/d/0B8DBF2h6TXSvenFHRUIwUnZuUTQ/preview
I can't download directly from google drive,but if I saw html-source,maybe like youtube,coz various codecs.
So,how if savefrom.net to add google drive's video in list?
Thanks...
Hello, SaveFrom.net team will not leave your idea without attention.
Thanks for using our SaveFrom.net Helper
Couldn't download extension files, many warning about malicious spyware
Unable to download SaveFrom.net helper message to download from the site but after several tries -- no luck. What to do now.? Using Windows 8.1
The download button randomly disappears.
The download button randomly disappears like if the extension was never installed, even though it still appears installed in the "Extensions" on Firefox. The only way to fix it is reinstalling.
Firefox Version 27.0.1 + Adblock Plus with Element Hiding Helper.
Windows 8.1
Hello, now works with version 38
In Mozilla Firefox banned upload extensions that work on the old api because of what we can no longer support the old version.
Сервис поддержки клиентов работает на платформе UserEcho
